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Useful Information

Useful information section

The useful information section contains information on:
* Station facilities
* Seat reservations
* Car parking
* Bus services
* Fares and ticketing
* Miscellaneous items


For details of customer facilities on Rugby station, click here.

A plan showing the layout of Rugby station at both both ground and platform levels is available here.



Seat reservations are available on all Virgin Trains services, but not on London Midland. Seat reservations will be provided automatically free of chanrge when booking advance tickets for journeys on Virgin Trains. They can also be booked when using off-peak and anytime tickets on Virgin Trains and are also free of charge, but will not necessarily be provided unless the customer asks for them.

Seat reservations for season ticket holders

Commuters on Virgin trains who reserve their seats in advance must use the latest version of the form provided for this purpose. On this form it is now only possible to reserve seats for four weeks at a time, instead of five as previously.

Copies of the new form are available from Rugby station. For RRUG members, it can also be downloaded from the News section of the Members' area of this website.

Please do not use any previous versions of the form, which have spaces for five weeks or more, as these forms will no longer be accepted.


Park your bicycle securely (posted 12.03.15)

The British Transport Police (BTP) have asked that cyclists leaving their bicycles at Rugby station should park them securely. In particular, cyclists are asked to • use a good quality securing device, and • use only the cycle storage on platforms 2 and 4, and not use the rack at the front of the station. A good quality securing device is one which cannot be easily cut through with bolt cutters. As a rough guide, the securing device should cost at least 10% of the value of the bicycle.
The cycle rack at the front of the station is the greatest cause of crime around the station. It has no CCTV coverage and is poorly illuminated at night. As a result, it is very easy for bicycles to be stolen from this rack undetected and there are several unresolved crimes relating to thefts from this area. There are far fewer instances of cycle theft from platforms 2 and 4 which have much better surveillance, and the offenders concerned have nearly all been apprehended and charged.
So if you want your bicycle to still be there when you come to collect it, please follow the above guidance from our local transport police.

Trouble on the trains or stations? - phone or text the BTP (posted 13.0315)

The British Transport Police (BTP) have a number with which you can use your mobile phone to text and discreetly report incidents on trains or stations. So if you become aware of an incident such as anti-social behaviour or vandalism, and this does not require an emergency response, you can discreetly text the details to 61016 and the BTP will respond to the incident. Remember to include in your text the station or train affected.

For incidents that require an immediate response you should continue to dial 999.

The discreet text scheme was launched in March 2013 and is considered to be a great success. For further information see the BTP news item.


Station car parking facilities (updated 02.02.15)

The following arrangements apply to the three station car parks run by Virgin Trains.

There is a multi-storey car park off Mill Road. It has spaces for 496 cars, including designated bays for the disabled. There are a further 38 parking spaces outside of the building. Lifts are available to all levels.

Ground level parking is available in car parks 1 and 2, at the front of the station.

All station car parks are barriered pay on foot car parks. Ticket machines have been installed at the two station entrances. There are no ticket machines within the car parks - all users must go to the station to pay.

Daily car parking charges at the Virgin Trains car parks at Rugby station are £6.00 Monday to Friday peak times, £4 Monday to Friday after 11.00,, £3 Saturday and Sunday. Daily charges end at 03.00. Cars parked overnight will be charged for two days.

Full details, including the price of car park season tickets, are available from the National Rail website details for Rugby, click on "Getting to and from the station".

For alternative car parking facilities around the station, see separate item below.

Car parking around Rugby station (updated 03.05.15)

As well as the official station car parks, additional parking options around Rugby station are as follows:
* Park on-street beyond the residents only zone - about 700 yards away - Free.
* Mill Road parking - about 50 yards from the rear entrance to the station. We understand the daily charge is now £12
* Car park off Abbey Street. This is advertised as "secure parking" for £5 a day..


Bus link to the town centre (updated 02.09.15)

The most frequent service between the rail station and Rugby town centre is provided by bus route 4, which runs via Murray Road and Clifton Road. From the station to the town centre, it stops in Murray Road just above the entrance to car park No. 2. From the town centre to the rail station, it stops in North Street by Co-op Travel.

Bus route 4 runs at the following frequencies:
Monday to Friday until 1800
Every 12 minutes
Monday to Friday between 18.00 and 20.00
Every 20/30 minutes
Friday evening only

Every 65 minutes
Saturday until 18.00
Every 12 minutes
Saturday between 18.00 and 20.00
Every 20/30 minutes
Saturday evening
Every 65 minutes
Sunday daytime
Every 20 minutes
There is no Sunday evening service

For the full timetable see the Stagecoach timetable for route 4.

Additional less frequent services are also provided by bus routes 10 and 12 which between them run every 30 minutes daytime on Mondays to Saturdays. There are also some early and late journeys on all days including Sundays to provide a service between Brownsover, DIRFT and Crick via the town centre. Route 10 and 12 buses serve the station stop in Murray Road, then run via Craven Road and Railway Terrace to the town centre. See the Stagecoach timetable for routes 10 and 12.

Occasional journeys on routes 63, 64A and 86 also provide a link between the station and the town centre. See the following item and the Warwickshire County Council bus services website.

Buses serving Rugby rail station (updated 02.09.15)

The following bus routes serve Rugby station:

4 Brownsover - Elliots Field / Tesco - Rail Station - Town Centre - Bilton - Admirals Estate - Cawston Grange. Regular service

10 Central Park - Boughton Road - Rail station - Town Centre - Hillmorton Road - DIRFT - Daventry. Hourly service.

12 Central Park - Boughton Road - Rail station - Town Centre - Hillside - Dunchurch - Daventry. Hourly service.

63 Rugby Rail Station - Town Centre - Dunchurch - Southam - Ufton - Leamington. Journeys to the Rail Station only operate at peak times on Mondays to Saturdays, every 2 hours on Sundays.

64A Rugby Rail Station - Town Centre - Dunchurch or Bilton - Southam - Harbury- Leamington. Occasional journeys only on Mon to Sat.

86 Woodlands - Shakespeare Gardens - Lytham Road - Wentworth Road - Town Centre - Rail Station. Two morning peak journeys only, the main 86 service runs to Coventry

Full timetables for all bus services in the Rugby area are available from the Warwickshire County Council bus services website.


Validity of off-peak tickets on Virgin Trains (updated 15.06.15)

The validity of off-peak tickets on Virgin Trains between Rugby and London is as follows:

Mondays to Fridays

To London

06.03, 10.23 and all subsequent trains to end of service.

From London

10.03 and all trains up to 14.03, then 19.03 and all subsequent trains to end of service.

Saturdays and Sundays

Off-peak tickets are valid on all trains in either direction.

Ticket Office opening hours at London Midland stations

Opening times for ticket offices at stations run by London Midland are available here. Please note that as Rugby station is run by Virgin Trains, it is not included in the list.

Annual season ticket fares

You can calculate your own season ticket fare by entering the relevant details on National Rail's season ticket calculator.

Travel in First Class accommodation with a standard class ticket (posted 29.09.12)

The National Rail Conditions of Carriage, which set out the conditions under which tickets are issued and their use, make it clear that you cannot travel in First Class accommodation with a Standard Class ticket unless the on-train staff give you permission. This applies even if all Standard Class seats are taken. Although Train Managers are allowed to use their discretion and declassify some First Class seats when Standard Class is full, they will not do this if the First Class accommodation is also full or likely to become full later in the journey.

This means therefore that if you are travelling on a Standard Class ticket and you sit in First Class for whatever reason, you will be changed the difference between the two fares, or a penalty fare where appropriate, unless the Train Manager has authorised this before you make the move.

You can see the complete National Rail Conditions of Carriage by clicking You can view the entire document by clicking here.

Family & Friends railcard holders who also hold a season ticket (posted 28.07.10)

A Customer may present both a Family & Friends Railcard and an Annual Season Ticket and purchase a Child’s discounted price ticket if the journey is over the route covered by the Season ticket. The customer would therefore use their Annual Season Ticket for travel on this journey. Should the customer’s journey deviate from the route of their Annual Season Ticket, further tickets should be purchased for the adult and child as usual. If a customer shows a Season Ticket valid for less than one year, the customer cannot use their Season Ticket for the journey. The customer must buy both a discounted priced ticket for their use and for a child or children.

Using a combination of tickets (posted 01.12.09)

Sometimes there will be occasions when you already have a ticket for part of your journey, but wish to travel further than your ticket allows. In these circumstances you can buy another ticket for the additional part of the journey, provided certain conditions are met.

If it is a season ticket, you can buy a ticket which is valid for the additional part of the journey. You can travel on any train (provided both tickets are valid) without the train having to stop at the station where you change from one ticket to another.

If it is any other type of ticket, you can again buy a ticket which is valid for the additional part of the journey. However, in this case you must travel on a train which calls at the station where you change from one ticket to the other. This applies in both directions if you are making a return journey.

If you do not comply with these conditions you will be treated as having no ticket and charged accordingly. For further details see Extract from conditions of carriage which is taken from the latest version of the National Rail Conditions of Carriage, effective from 5 October 2011. You can view the entire document by clicking here.

Through bookings to Europe via Eurostar (posted 15.12.09)

Through bookings are available from Rugby and many other National Rail stations via Eurostar services to selected destinations in France, Germany, Switzerland and The Netherlands.

Eurostar services run from London St Pancras International, which is approximately 10 minutes walk from Euston station, eastwards along the Euston Road. The minimum check-in time for Eurostar services is 30 minutes, so remember to include this when planning your journey.

Tickets can be ordered by phone from the Eurostar Contact Centre, telephone 08705 186 186, or on-line from the Eurostar website, with ticket collection from the station where you start your journey.

For further details see the Eurostar website.

Delay/repay compensation scheme for London Midland (posted 01.12.09)

London Midland operate a compensation scheme for delays.

Under the 'Delay/Repay' scheme, passengers will receive compensation as follows:

* For delays of between 30 and 59 minutes: 50% of the cost of a single ticket or either portion of a return ticket

* For delays of between 60 and 119 minutes: 100% of the cost of a single ticket or either portion of a return ticket

* For delays of over 120 minutes: 100% of the cost of a return ticket.

Season ticket holders will get a proportional refund based on the above and the period of the season ticket. Refunds on season tickets must be claimed on each occasion - there will be no automatic refund when the ticket becomes renewable.

To claim a refund, complete an on-line Delay/Repay compensation form. This requires you to attach a scan of your ticket.

If you are unable scan your ticket, download a PDF version of the delay repay form, and send to:
Customer Relations
London Midland
B2 4QT

Compensation up to £40 will normally be paid as National Rail vouchers, which can be redeemed for any type of rail ticket including season tickets. Claimes exceeding £40 will normally be paid by cheque.

Please note that these arrangements apply only to journeys on London Midland. Compensation arrangements for travel on Virgin Trains remain unaltered.


Effects of the December 2008 timetable change (updated 29.06.10)

The effect the current timetable (introduced December 2008) had on travel opportunities from Rugby is summarised here.

Station usage 2008 - 2011 (posted 10.04.12)

The footfall for passengers using Warwickshire stations for the 3 years 2008/9 to 2010/11, based on figures supplied by the Office of Rail Regulation is available here. Details for Rugby are highlighted and show a growth of 11.94% over the period.

Rugby station area track plan (posted 01.12.09)

RRUG members can see a diagram of the track layout in the Rugby station area by going to the Members' area and selecting 'News'.