Useful Information
The useful information section contains information on: * Station facilities * Seat reservations * Car parking * Bus services * Fares and ticketing * Miscellaneous items
For details of customer facilities on Rugby station, click here.
GeneralSeat reservations are available on all Virgin Trains services, but not on London Midland. Seat reservations will be provided automatically free of chanrge when booking advance tickets for journeys on Virgin Trains. They can also be booked when using off-peak and anytime tickets on Virgin Trains and are also free of charge, but will not necessarily be provided unless the customer asks for them. Seat reservations for season ticket holders Commuters on Virgin trains who reserve their seats in advance must use the latest version of the form provided for this purpose. On this form it is now only possible to reserve seats for four weeks at a time, instead of five as previously. Copies of the new form are available from Rugby station. For RRUG members, it can also be downloaded from the News section of the Members' area of this website. Please do not use any previous versions of the form, which have spaces for five weeks or more, as these forms will no longer be accepted.
The following arrangements apply to the three station car parks run by Virgin Trains. The new multi-storey car park off Mill Road is now open. It has spaces for 496 cars, including designated bays for the disabled. There are a further 38 parking spaces outside of the building. Lifts are available to all levels.(See also the Rugby multi storey car park website). Car parks 1 and 2, at the front of the station, have now reopened after refurbishment. All station car parks are barriered pay on foot car parks. Ticket machines have been installed at the two station entrances. There are no ticket machines within the car parks - all users must go to the station to pay. Car park season ticket holders who have car park passes will need to exchange these for new ones. To facilitate this, you will need to obtain a form from the station ticket office, complete it and return it for your new car park pass to be prepared. Car parking charges at Rugby station car parks are as follows. * £7 all day Monday to Friday * £4 after 10.00 Monday to Friday * £3 all day Saturday and Sunday. Daily charges end at 03.00. Cars parked overnight will be charged for two days. Season ticket rates range from £86 for one month to £858 for a year. Full details are available from Rugby station. For alternative car parking facilities around the station, see separate item below.
As well as the official station car parks, additional parking options around Rugby station are as follows: * £Free - park on-street beyond the residents only zone - about 700 yards away * £5 - Ponder car park in Mill Road - about 50 yards from the rear entrance to the station. The Ponder car park in Railway Terrace, and the former cattle market car park are both now now closed. The cattle market area is under redevelopment, and has been hoarded off.
Bus route 4 links the rail station with Rugby town centre. From the station to the town centre, it stops in Murray Road just above the entrance to car park No. 2. From the town centre to the rail station, it stops in North Street by Co-op Travel and Jessops. Bus route 4 runs at the following frequencies: Monday to Friday daytime Every 12 minutes Monday to Friday evening Every 60 minutes Saturday daytime Every 15 minutes Saturday evening Every 60 minutes Sunday daytime Every 30 minutes There is no Sunday evening service For the full timetable see the Stagecoach timetable for route 4. Occasional journeys on routes 1, 63, 64 and GA1 also provide a link between the station and the town centre. See the following item and the Warwickshire County Council bus services website.
The following bus routes serve Rugby station: 1 Woodlands - Shakespeare Gardens - Lytham Road - Wentworth Road - Town Centre - Rail Station. Two morning peak journeys only 4 Brownsover - Rail Station - Town Centre - Bilton - Admirals Estate - Cawston Grange. Regular service 63 Rugby Rail Station or Eastlands Road - Town Centre - Dunchurch - Southam - Ufton - Leamington. Journeys to the Rail Station only operate at peak times. 64 Rugby Rail Station or Eastlands Road - Town Centre - Dunchurch - Southam - Harbury- Leamington. Occasional journeys only Mon to Sat, two journeys on Sundays. GA1 Rugby Rail Station - St Cross Hospital - Dunchurch - Braunston - Daventry - Banbury. Hourly service Mon to Sat. Operates via a one-way loop - only serves the Town Centre on its way into Rugby. Journeys to other destinations are possible by taking the No. 4 bus to North Street and changing there. Full timetables for all bus services in the Rugby area are available from the Warwickshire County Council bus services website.
The validity of off-peak tickets on Virgin Trains between Rugby and London is as follows: Mondays to Fridays To London 06.03, 11.24 and all subsequent trains to end of service. From London 10.03 and all trains up to 14.03, then 19.03 and all subsequent trains to end of service. Saturdays and Sundays Off-peak tickets are valid on all trains in either direction.
A Customer may present both a Family & Friends Railcard and an Annual Season Ticket and purchase a Child’s discounted price ticket if the journey is over the route covered by the Season ticket. The customer would therefore use their Annual Season Ticket for travel on this journey. Should the customer’s journey deviate from the route of their Annual Season Ticket, further tickets should be purchased for the adult and child as usual. If a customer shows a Season Ticket valid for less than one year, the customer cannot use their Season Ticket for the journey. The customer must buy both a discounted priced ticket for their use and for a child or children.
Sometimes there will be occasions when you already have a ticket for part of your journey, but wish to travel further than your ticket allows. In these circumstances you can buy another ticket for the additional part of the journey, provided certain conditions are met. If it is a season ticket, you can buy a ticket which is valid for the additional part of the journey. You can travel on any train (provided both tickets are valid) without the train having to stop at the station where you change from one ticket to another. If it is any other type of ticket, you can again buy a ticket which is valid for the additional part of the journey. However, in this case you must travel on a train which calls at the station where you change from one ticket to the other. This applies in both directions if you are making a return journey. If you do not comply with these conditions you will be treated as having no ticket and charged accordingly. For further details see Extract from conditions of carriage which is taken from the latest version of the National Rail Conditions of Carriage, effective from 24 July 2006. You can view the entire document by clicking here.
Through bookings are available from Rugby and many other National Rail stations via Eurostar services to selected destinations in France, Germany, Switzerland and The Netherlands. Eurostar services run from London St Pancras International, which is approximately 10 minutes walk from Euston station, eastwards along the Euston Road. The minimum check-in time for Eurostar services is 30 minutes, so remember to include this when planning your journey. Tickets can be ordered by phone from the Eurostar Contact Centre, telephone 08705 186 186, or on-line from the Eurostar website, with ticket collection from the station where you start your journey. For further details see the Eurostar website.
London Midland operate a compensation scheme for delays. Under the 'Delay/Repay' scheme, passengers will receive compensation as follows: * For delays of between 30 and 59 minutes: 50% of the cost of a single ticket or either portion of a return ticket * For delays of between 60 and 119 minutes: 100% of the cost of a single ticket or either portion of a return ticket * For delays of over 120 minutes: 100% of the cost of a return ticket. Season ticket holders will get a proportional refund based on the above and the period of the season ticket. Refunds on season tickets must be claimed on each occasion - there will be no automatic refund when the ticket becomes renewable. To claim a refund, complete an on-line Delay/Repay compensation form. This requires you to attach a scan of your ticket. If you are unable scan your ticket, download a PDF version of the delay repay form, and send to: Customer Relations London Midland FREEPOST MID 17926 Birmingham B2 4QT Compensation up to £40 will normally be paid as National Rail vouchers, which can be redeemed for any type of rail ticket including season tickets. Claimes exceeding £40 will normally be paid by cheque. Please note that these arrangements apply only to journeys on London Midland. Compensation arrangements for travel on Virgin Trains remain unaltered.
The effect the current timetable (introduced December 2008) had on travel opportunities from Rugby is summarised here.
Figures from the Office of Rail Regulation (ORR) compare station usage over the period 2006/7 to 2009/10 for Warwickshire. Click here to view (Rugby is highlighted for easy reference).
Passenger Focus are looking for regular travellers to join their travel disruption panel. By doing so you will help to provide a better picture of how the railway industry handles delays, with a view to improvement. To do this you will need to register on the travel disruption website. You will then be sent an e-mail telling you how to activate your account. Once this is done, you will be able to log on and record details of your disrupted journeys in the future. This only takes a few minutes each time, and is a mixture of multiple-choice questions and free fields for you to describe your experiences. Anyone making regular rail journeys is invited to join. The more feedback Passenger Focus gets from this, the stronger will be the case for improving how disruption is handled.
RRUG members can see a diagram of the track layout in the Rugby station area by going to the Members' area and selecting 'News'.
