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Useful Information


Useful information section

The useful information section contains information on:
* Station facilities
* Seat reservations
* Car parking
* Bus services
* Fares and ticketing
* Miscellaneous items


STATION FACILITIES

For details of customer facilities on Rugby station, click here.

A plan showing the layout of Rugby station at both both ground and platform levels is available here.


SEAT RESERVATIONS

General

Seat reservations are available on all Virgin Trains services, but not on London Midland. Seat reservations will be provided automatically free of chanrge when booking advance tickets for journeys on Virgin Trains. They can also be booked when using off-peak and anytime tickets on Virgin Trains and are also free of charge, but will not necessarily be provided unless the customer asks for them.

Seat reservations for season ticket holders

Commuters on Virgin trains who reserve their seats in advance must use the latest version of the form provided for this purpose. On this form it is now only possible to reserve seats for four weeks at a time, instead of five as previously.

Copies of the new form are available from Rugby station. For RRUG members, it can also be downloaded from the News section of the Members' area of this website.

Please do not use any previous versions of the form, which have spaces for five weeks or more, as these forms will no longer be accepted.


CAR PARKING


Station car parking facilities (updated 15.01.14)

The following arrangements apply to the three station car parks run by Virgin Trains.

There is a multi-storey car park off Mill Road. It has spaces for 496 cars, including designated bays for the disabled. There are a further 38 parking spaces outside of the building. Lifts are available to all levels.

Ground level parking is available in car parks 1 and 2, at the front of the station.

All station car parks are barriered pay on foot car parks. Ticket machines have been installed at the two station entrances. There are no ticket machines within the car parks - all users must go to the station to pay.

Daily car parking charges at the Virgin Trains car parks at Rugby station are £5.00 all day. Off-peak rates are no longer available. Daily charges end at 03.00. Cars parked overnight will be charged for two days.

Full details, including the price of car park season tickets, are available from Rugby station.

For alternative car parking facilities around the station, see separate item below.


Car parking around Rugby station (updated 29.10.14)

As well as the official station car parks, additional parking options around Rugby station are as follows:
* Park on-street beyond the residents only zone - about 700 yards away - Free.
* Independent car park (formerly run by Gary Ponder) in Mill Road - about 50 yards from the rear entrance to the station. We understand the daily charge is £7.


BUS SERVICES


Bus link to the town centre (updated 20.11.13)

The most frequent service between the rail station and Rugby town centre is provided by bus route 4. From the station to the town centre, it stops in Murray Road just above the entrance to car park No. 2. From the town centre to the rail station, it stops in North Street by Co-op Travel.

Bus route 4 runs at the following frequencies:
Monday to Friday until 1800
Every 12 minutes
Friday evening only
Every 60 minutes
Saturday before 0900
Every 20 minutes
Saturday between 0900 and 1500
Every 12 minutes
Saturday between 1500 and 1800
Every 20 minutes
Saturday evening
Every 60 minutes
Sunday daytime
Every 30 minutes
There is no Sunday evening service

For the full timetable see the Stagecoach timetable for route 4.

Additional less frequent services are also provided by bus routes 10 and 12 which between them run every 30 minutes on Mondays to Saturdays. See the Stagecoach timetable for routes 10 and 12.

Occasional journeys on routes 63, 64A and 86 also provide a link between the station and the town centre. See the following item and the Warwickshire County Council bus services website.


Buses serving Rugby rail station (updated 20.11.13)

The following bus routes serve Rugby station:

4 Brownsover - Rail Station - Town Centre - Bilton - Admirals Estate - Cawston Grange. Regular service

10 Central Park - Tesco - Rail station - Town Centre - Hillmorton Road - DIRFT - Daventry. Hourly service.

12 Central Park - Tesco - Rail station - Town Centre - Hillside - Dunchurch - Daventry. Hourly service.

63 Rugby Rail Station - Town Centre - Dunchurch - Southam - Ufton - Leamington. Journeys to the Rail Station only operate at peak times on Mondays to Saturdays, every 2 hours on Sundays.

64A Rugby Rail Station - Town Centre - Dunchurch or Bilton - Southam - Harbury- Leamington. Occasional journeys only Mon to Sat.

86 Woodlands - Shakespeare Gardens - Lytham Road - Wentworth Road - Town Centre - Rail Station. Two morning peak journeys only, the main 86 service runs to Coventry

Full timetables for all bus services in the Rugby area are available from the Warwickshire County Council bus services website.


FARES AND TICKETING


Validity of off-peak tickets on Virgin Trains (posted 09.01.10)

The validity of off-peak tickets on Virgin Trains between Rugby and London is as follows:

Mondays to Fridays

To London

06.03, 11.24 and all subsequent trains to end of service.

From London

10.03 and all trains up to 14.03, then 19.03 and all subsequent trains to end of service.

Saturdays and Sundays

Off-peak tickets are valid on all trains in either direction.


Ticket Office opening hours at London Midland stations

Opening times for ticket offices at stations run by London Midland are available here. Please note that as Rugby station is run by Virgin Trains, it is not included in the list.


Annual season ticket fares

You can calculate your own season ticket fare by entering the relevant details on National Rail's season ticket calculator.


Travel in First Class accommodation with a standard class ticket (posted 29.09.12)

The National Rail Conditions of Carriage, which set out the conditions under which tickets are issued and their use, make it clear that you cannot travel in First Class accommodation with a Standard Class ticket unless the on-train staff give you permission. This applies even if all Standard Class seats are taken. Although Train Managers are allowed to use their discretion and declassify some First Class seats when Standard Class is full, they will not do this if the First Class accommodation is also full or likely to become full later in the journey.

This means therefore that if you are travelling on a Standard Class ticket and you sit in First Class for whatever reason, you will be changed the difference between the two fares, or a penalty fare where appropriate, unless the Train Manager has authorised this before you make the move.

You can see the complete National Rail Conditions of Carriage by clicking You can view the entire document by clicking here.


Family & Friends railcard holders who also hold a season ticket (posted 28.07.10)

A Customer may present both a Family & Friends Railcard and an Annual Season Ticket and purchase a Child’s discounted price ticket if the journey is over the route covered by the Season ticket. The customer would therefore use their Annual Season Ticket for travel on this journey. Should the customer’s journey deviate from the route of their Annual Season Ticket, further tickets should be purchased for the adult and child as usual. If a customer shows a Season Ticket valid for less than one year, the customer cannot use their Season Ticket for the journey. The customer must buy both a discounted priced ticket for their use and for a child or children.


Using a combination of tickets (posted 01.12.09)

Sometimes there will be occasions when you already have a ticket for part of your journey, but wish to travel further than your ticket allows. In these circumstances you can buy another ticket for the additional part of the journey, provided certain conditions are met.

If it is a season ticket, you can buy a ticket which is valid for the additional part of the journey. You can travel on any train (provided both tickets are valid) without the train having to stop at the station where you change from one ticket to another.

If it is any other type of ticket, you can again buy a ticket which is valid for the additional part of the journey. However, in this case you must travel on a train which calls at the station where you change from one ticket to the other. This applies in both directions if you are making a return journey.

If you do not comply with these conditions you will be treated as having no ticket and charged accordingly. For further details see Extract from conditions of carriage which is taken from the latest version of the National Rail Conditions of Carriage, effective from 5 October 2011. You can view the entire document by clicking here.


Through bookings to Europe via Eurostar (posted 15.12.09)

Through bookings are available from Rugby and many other National Rail stations via Eurostar services to selected destinations in France, Germany, Switzerland and The Netherlands.

Eurostar services run from London St Pancras International, which is approximately 10 minutes walk from Euston station, eastwards along the Euston Road. The minimum check-in time for Eurostar services is 30 minutes, so remember to include this when planning your journey.

Tickets can be ordered by phone from the Eurostar Contact Centre, telephone 08705 186 186, or on-line from the Eurostar website, with ticket collection from the station where you start your journey.

For further details see the Eurostar website.


Delay/repay compensation scheme for London Midland (posted 01.12.09)

London Midland operate a compensation scheme for delays.

Under the 'Delay/Repay' scheme, passengers will receive compensation as follows:

* For delays of between 30 and 59 minutes: 50% of the cost of a single ticket or either portion of a return ticket

* For delays of between 60 and 119 minutes: 100% of the cost of a single ticket or either portion of a return ticket

* For delays of over 120 minutes: 100% of the cost of a return ticket.

Season ticket holders will get a proportional refund based on the above and the period of the season ticket. Refunds on season tickets must be claimed on each occasion - there will be no automatic refund when the ticket becomes renewable.

To claim a refund, complete an on-line Delay/Repay compensation form. This requires you to attach a scan of your ticket.

If you are unable scan your ticket, download a PDF version of the delay repay form, and send to:
Customer Relations
London Midland
FREEPOST MID 17926
Birmingham
B2 4QT

Compensation up to £40 will normally be paid as National Rail vouchers, which can be redeemed for any type of rail ticket including season tickets. Claimes exceeding £40 will normally be paid by cheque.

Please note that these arrangements apply only to journeys on London Midland. Compensation arrangements for travel on Virgin Trains remain unaltered.


MISCELLANEOUS


Effects of the December 2008 timetable change (updated 29.06.10)

The effect the current timetable (introduced December 2008) had on travel opportunities from Rugby is summarised here.


Station usage 2008 - 2011 (posted 10.04.12)

The footfall for passengers using Warwickshire stations for the 3 years 2008/9 to 2010/11, based on figures supplied by the Office of Rail Regulation is available here. Details for Rugby are highlighted and show a growth of 11.94% over the period.


Rugby station area track plan (posted 01.12.09)

RRUG members can see a diagram of the track layout in the Rugby station area by going to the Members' area and selecting 'News'.